Learn About 911
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We can get you help quicker if you are prepared to properly use 911 and know what to expect when you are faced with an emergency.
Before the Emergency
Is Your Number Up?
Make sure your house or building number is posted conspicuously and free of obstructed view.
If posting on your house or building, make sure the numbers are large enough to view from the street. Numbers should be pained in a color contrasting to that of the house. Place numbers where they will be visible by porch or night light.
If posting on your mail box, consider using reflective numbering. If the mailbox is on the road, post on both sides so the address is visible from any approach direction.
Tips for Calling 9-1-1
STAY CALM. While difficult, the calmer you are, the more clearly you will understand questions and
DIAL 9-1-1...on the telephone. If calling from a business, know in advance whether or not you need
to dial a number to access an outside line. If calling from a cell phone, do not forget to press "Send".
WATCH BACKGROUND NOISES. Televisions, radios, and persons screaming or yelling can hamper
communications. If outside, be alert to noises made by wind, passing traffic, train horns, etc.
STATE YOUR LOCATION. Know your location at all times as it may not show on the dispatcher's
computer screen. A physical address is best, but if it is unknown, give distance and directions from
the nearest commonly known intersection or landmark. The location is the single most important
piece of information needed...be precise.
LISTEN CAREFULLY...ANSWER QUESTIONS. Dispatchers must obtain a lot of information so an appropriate response can be generated and for the safety of responders and yourself. Rest assured, help is not delayed. In emergencies, one dispatcher is sending help with the call taker is asking you questions. Answer all questions, regardless of how irrelevant they may seem.
DO NOT PUT YOURSELF IN DANGER. Answer the questions the best that you can, but do not put yourself in harms way for the sake of gaining information.
LISTEN TO INSTRUCTIONS. The dispatcher may give you instructions to stay safe until help arrives, or for medical emergencies, may instruct you on how to render aid until an ambulance arrives.
STAY ON THE LINE. Do not hangup until the dispatcher instructs you. In active situations, the dispatcher may keep you on the line until help arrives to monitor the scene and track the status of suspects.
IF YOU ACCIDENTALLY CALL 9-1-1, DO NOT HANGUP. Accidental calls happen, but procedure requires a law enforcement officer be dispatched to verify there is no emergency. Remaining on the line and explaining the situation may prevent an unecessary response.
DOWNLOAD our Tipsheet
What to Expect
When to Call 9-1-1
SCEC is the consolidated dispatch center for public safety in Sumner County...for both emergency and non-emergency calls.
In Sumner County,
if you need law enforcement, fire, or EMS to come to your location, emergency or not,
When NOT to Call 9-1-1
For road/driving conditions. Instead, visit the KanDrive website.
For power outages (unless you need assistance with electronically power medical equipment with no battery backup (e.g. oxygen concentrator, heart monitor, etc). Instead, call your power company.
For instructions on seeking shelter from storms. Pre-plan your storm shelter before the disaster strikes.
For warrant inquiries.
To check to see if someone is in jail or when jail visitation hours are.
For community information (e.g. swimming pool hours, parade times, etc.