Text-2-911
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Text-to-911 is now available in Sumner County with plans from AT&T, Sprint, T-Mobile, & Verizon Wireless.
Text-to-911 may not be available outside of Sumner County. If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.
When Is Texting Appropriate?
Some situations when Text-to-911 is appropriate include, but are not limited to;
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Deaf, hard of hearing callers, or individuals with a speech disability
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A caller who is unable to speak due to a medical or other condition
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Emergency situations that would put the caller in danger if making a voice call (examples include abductions, domestic violence, active shooter situations, etc)
Text-2-911 Guidelines
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Text-to-911 requires an active telephone service plan with data or it will not work
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Texting should be done using your wireless phone's text messaging service and not from a third party texting application
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Texting can be done by entering "911" in the field for a phone number
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Provide your exact address or location
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Explaine the type of emergency or help that is being requested
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Be prepared to answer questions the dispatch might text back
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Use plain language; do not use abbreviations, symbols, emoticons, or other jargon
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Messages should be brief, but concise
Text-to-911 Videos
from the Kansas 911 Coordinating Council
